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The College of Applied Biologists regulates over 3,300 licensed biology professionals and ensures registrants are held accountable for their practice and conduct. The College reviews all complaints submitted, operates a fair and equitable investigation process, and has the authority to use a variety of remedies in response to complaints.

Process Notice

The Investigations Committee meets every two months to review complaints and the College prioritizes procedural fairness and thorough investigation when addressing complaints. Please be aware that the process can sometimes last several months.

Please learn more about the process below, and use the form on this page if you wish to proceed to lodge a complaint.

The Complaint Process

How to Submit a Complaint to the College

After a Complaint is Submitted

Remedial Action

Submit a Complaint Form

Complaints & Discipline FAQs

All complaints about registrants are reviewed. Many can be resolved at the investigation stage and others may ultimately be sent to a Discipline Panel. The Investigation Committee, the body charged with reviewing complaints, consists of registrants of the College and members of the public. The Committee reviews and discusses all material submitted about the complaint.

What happens when the College receives your complaint submission?

  1. You will receive an acknowledgement (mail or electronic) regarding your complaint.
  2. Your complaint will be reviewed by the Registrar to determine if the subject registrant is/was a registrant with the College during the time of the alleged infraction.
  3. If the subject of the complaint was a registrant with the College at the time of the alleged infraction, the complaint will be forwarded to the Investigation Committee within 30 business days.
  4. You may be contacted if further information is required by the Discipline Committee. (Note: Ensuring that all information is available to the Discipline Committee can take time as this may involve submissions from both parties and sometimes a separate investigation).

Depending on the findings of Investigation Committee, the following outcomes are possible:

  • Dismissal of the complaint
  • Dismissal of the complaint with a letter of advice
  • Reach a Conditional Admission with the subject registrant
  • Issue a Citation to the subject registrant, convene a Discipline Panel and proceed to a Discipline Hearing (Note: At this time, the subject registrant’s name and nature of the alleged infraction will be published on Discipline Digest page of the College website)

At any point in the Investigations process, the subject registrant may agree to an alternative complaints resolution (ACR) prescribed by the registrar, Investigation Committee or Discipline Committee as applicable.

The Professional Governance Act section 58 requires registrants to report the practice of an identified registrant when there is reasonable and probable grounds to believe that the identified registrant’s practice may pose a risk of significant harm to the environment or to the health and safety of the public or group of people. This reporting duty extends to an employer or partner of an identified registrant when employment or partnerships are impacted because of the risk of harm from the identified registrant’s practice.

For clarity, the s. 58 duty to report is not meant to require registrants to raise concerns to regulatory bodies about risk of significant harm arising from government policies or authorization decisions a registrant may be operating under. There are other mechanisms for registrants and others to bring these types of concerns to the authority having jurisdiction.

Regulatory bodies must treat a report under s.58 as a complaint to the regulatory body by:

  • Following the general complaint process
  • Ensuring there is a process to triage and prioritise given the potential risk of significant harm to the environment or health and safety of the public (as appropriate, may draw upon the extraordinary measures to protect the public).
  • Considering whether another authority having jurisdiction should be notified.
  • Notifying other authorities if appropriate.

— OSPG staff

If you believe a registrant of the College — or a registrant of any other regulator under the Professional Governance Act — has contravened the Code of Ethics and Professional Conduct, you should submit a complaint to the College by completing and submitting the complaint form.  

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